Fibre ISP ratings, scored

Speed Score is a composite of download, upload and latency from Ookla Speedtest Intelligence. Cool Ideas declines to maintain a TrustPilot profile, it ranks #1 on MyBroadband's satisfaction survey instead.

This table prices only the ISPs whose catalogues we verify ourselves. Cool Ideas, Axxess, Supersonic, Vodacom, Telkom and MTN are reviewed above on service metrics rather than price, because we track no first-party catalogue for them and a figure we cannot check is worse than no figure at all.

Cheapest monthly-billed line each ISP sells in each band, across every fibre network we track, cheapest 100 Mbps first. Bands: entry = 25-50 Mbps down, mid = 100 Mbps down and gigabit = 1 Gbps down or faster. Each cell names the exact product the figure comes from, and the standard rate where the price shown is promotional. Checked on 19 October 2026. Monthly-billed packages only; pre-paid passes are priced per pass, not per month, and are excluded from per-month figures.

“None tracked” means the ISP’s verified catalogue carries no line in that band, not that we failed to look. “Not stated” in the router or contract column means the catalogue publishes no such fact for the lines quoted - an unset value is not established, never a guess. Herotel has no row at all because its ladder skips all three bands: it sells 20/10 Mbps, 60/60 Mbps, 120/120 Mbps and 200/200 Mbps only. Prices are national; which networks reach your street is not, so confirm the figure at your own address before signing.

Three ISPs lead 2026 for clearly different reasons. Webafrica is the runaway customer-experience winner, 4.4/5 on TrustPilot from over 16,900 reviews, more than every other SA ISP combined, and the only mainstream brand above 4 stars. Cool Ideas is the technical winner if your address supports it, measurably better speed and peering, four straight years at the top of MyBroadband's satisfaction survey. Afrihost remains the safe default for breadth and pricing, with packages on every major FNO and roughly one in five SA fibre lines, though its 1.5/5 TrustPilot tells you what to expect from support.

Avoid signing a 24-month contract unless you're chasing a specific bundle. The pure-play ISPs all offer month-to-month, install fees are routinely waived on promotion, and switching between ISPs on the same FNO line takes 24–72 hours.

Reviews are one input, not the answer. A satisfaction score tells you how an ISP behaves when something breaks; it says nothing about whether the line is priced competitively at your address, and the two rarely rank in the same order. The six inputs above feed our overall best fibre ISP in South Africa ranking, which weighs them against live pricing and FNO footprint instead of treating customer sentiment as the whole picture. And if the budget is the binding constraint rather than the support queue, the cheapest fibre deals we track rank most of the brands profiled here on price alone - which is the clearest way to see what a four-star support record actually costs you each month.

Disclosure: Webafrica is the only brand on this page we hold an affiliate relationship with, and it pays us nothing for the position it holds in the tables above - the figures are Ookla’s, Netflix’s, TrustPilot’s and our own verified catalogue, in that order. If Webafrica is the brand you landed on, check its live coverage and pricing (affiliate link); if it is not, every other ISP we track has its own click-out on best fibre deals.